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ANSWERS TO YOUR QUESTIONS

Shopping Information

WHAT SHIPPING METHODS ARE AVAILABLE?
WOMANBOSS offers a variety of shipping options via local and international carriers depending on where the goods are shipping from and where they are going to.  In the United States, multiple mail classes are offered via USPS, UPS, and DHL, so you can access features like overnight delivery, package pick-ups, tracking information, international shipping, and more depending on the carrier and mail class you choose.  In Hong Kong, WOMANBOSS packages are delivered via SF Express and Pickupp.
HOW LONG WILL IT TAKE TO GET MY PACKAGE?

Once your order is confirmed, we will dispatch it within 2 business days. Delivery takes 2-7 business days for domestic shipping, and may take longer for international, depending on your location and chosen shipping method.

DO YOU SHIP INTERNATIONALLY?

Yes, we do.  We currently ship to USA and Hong Kong.  More destinations are added regularly.   Please check back with us.

Payment Information

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept all major payment methods: Visa, Mastercard, American Express, Discover, JCB, Diners Club and also offer accelerated checkouts via ShopPay, GooglePay and ApplePay.

WILL MY PERSONAL DATA STAY SAFE?

We keep your personal data private and confidential and only give it out with your consent or if legally permitted to. For further details, please see the WOMANBOSS Privacy Policy.

Orders and Returns

HOW DO I PLACE AN ORDER?

Placing an order is easy at WOMANBOSS. Here’s how:
1. Choose a category from the top navigation menu or search to explore a specific style or trend.
2. Select the size of your item and click ‘Add to bag’. Once you have finished adding your items, proceed to checkout under ‘Shopping Bag’.
3. Sign in to your account if you have not done so already. If you do not have an account, simply proceed via guest checkout.
4. Enter your address and payment information and select a delivery method to complete your order. Once your purchase is confirmed, it will be carefully prepared and shipped to you. We’ll keep you updated every step of the way.

DO I NEED AN ACCOUNT TO PLACE AN ORDER?
No, all you need is an email address. We recommend that you register for an account so that your shopping history will be kept by us for loyalty statuses that entitle you to invitations to exclusive events and access to our pop-ups and retail IRLs.  However, you can place and track orders as a guest and sign up to a time that suits you. Please note, any orders placed under guest checkout will not show if you create an account at a later date.

WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?

The best way to reach us is via our CONTACT US page or you are welcome to email us at ask@iamwomanboss.com. We are also reachable on DM on our Instagram account @iamwomanboss.

HOW CAN I CANCEL OR CHANGE MY ORDER?

As your purchase will be prepared quickly for dispatch, please contact us at ask@iamwomanboss.com as soon as possible to cancel or make changes to an order. Unfortunately, we are unable to add items to an existing order but we welcome you to place a new order for any additional pieces. Further information on cancelling an order can be found in our Refund Policy.

HOW DO I TRACK MY ORDER?

We will keep you updated with tracking information and an estimated delivery date. 

HOW WILL MY ORDER BE PACKAGED?

Your order will be carefully packaged in a protective WOMANBOSS box to ensure it arrives to you in great condition.

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